Account and Identity Checks
Required account, identity, and eligibility steps are disclosed during Presence Member onboarding.
Safety is our standard
Real people.
Verified.
Protected.
Your trust is everything. We've built layers of verification, technology, and human support to keep the I'm Here Too community safe.
Safety is how we show up.Our 7-Layer Safety System
Proactive by design. Human when it matters.
Eligibility Controls
Access to Presence Member opportunities depends on the current launch requirements and account standing.
Verified Contact Details
Account contact details support access, request updates, and help when an active request needs attention.
Request-Scoped Location
Location signals are limited to matching and active-request needs; private schedules are not published.
In-App Communication
Keep conversations inside the app so we can help if needed.
Community Reporting
Reporting tools route submitted concerns to the applicable support and review process.
Concierge Support
Current support channels are shown in the product and on the official website.
Safety During Every Step
Request Created
A requester submits eligible details and a confirmed handoff location.
Matched Intelligently
The network checks compatibility, nearby Presence, and eligibility signals.
Trip In Progress
After acceptance, both sides receive the request updates available for that stage.
Request Completed
Confirm the handoff. Both sides can rate and review.
Community Stronger
Ratings, reviews, and reporting help keep everyone accountable.
We don't just hope for safety. We build for it.
Every decision we make is guided by one goal: create a community where people feel confident helping and getting help.
Learn more about our Safety StandardsVerifiedAccount and eligibility layers
ControlledRequest and handoff details
SupportedConcierge and reporting channels
Safety is everyone's responsibility.
Community looks out for community. If you see something, say something.